Hi Tim/Paul Just a quick note to thank you both again for all your help with the purchase of our new car. As always a great service as this will be our 3rd purchase from yourselves in 4 years. Other dealers need to follow your lead in customer service. Kind Regards Alan & Julie Toft
Hello Paul, May I say your after sale service has been a pleasant surprise! Wells Tyres gave good service on your behalf, having shown the leaking NRS tyre and removing the tyre, cleaning the corrosion, applying sealant and replacing and checking the tyre, which was not then leaking. They also fitted a new replacement battery and starting is much improved on these cold mornings! Many thanks for your friendly and helpful dealing with the above and my apologies for late response. Alan G.
Hi Paul & Tim Just a quick note to say we're home safely and the Ford Ka was a pleasure to drive home. Hopefully I'm not tempting fate by saying I think we've got a nice little car for our daughter and I'm sure she'll be pleased with it. I felt pretty confident right from the start that you'd be a good man to deal with and that's important when buying a second hand car. I appreciated you pointing out things I may not have noticed and just being honest with me made me want to do business with you. Thanks again and I might see you next year when it's my son's turn! Cheers. Bill.
Hi Tim and Paul
Excellent service, I purchased a Toyota Prius, and i discovered when i got home that 3 of the doors had faulty central locking.
I took it back and within a few days they had replaced all 3 motors with brand new ones, and even gave me the receipt from toyota for the 1 year warranty, nice people to deal with and would definitely buy from them again.
"Hi Paul and Tim Thank you for your excellent, streamlined service yesterday. The car went like a train and I caught the midnight ferry (luckily at no extra cost as Ivy called our travel agent and asked him to see what he could do). I do have my eye on the new Mazda 6 so maybe will see you again in a four or five years, though Ivy wants something with less tax and better miles to the gallon but still stylish! Good luck with your business and I will certainly recommend you".
"Hi Paul & Tim A belated thank you for the excellent service we got from you, many dealers are great when one is buying a car from them but not so good when you report a problem. When I called you to say the C D player on the MX-5 I bought from you was not working you pulled out all the stops to rectify the problem including sending an electrician to remove the unit taking it away having it repaired and then bringing it back to re install it. Once again many thanks for your excellent service."
"Tim and Paul, I wanted to add a testimonial but cant see how to do this. I really wanted to thank you for everything you did to resolve the tank issue on the Lexus I bought. I have told so many people about the service I got from you guys, hopefully they might come along when they are considering a change of car. I have to say , you guys are a credit to the Motor Trade. Thank you VERY MUCH for making this such a easy, hassle free process.
"Dear Tim & Paul, Many thanks, Jamie loves the car & is driving it at the slightest opportunity, he evens volunteers to go shopping!! It is pleasant to do business with Car Dealers who are not in the Arthur Daley School, Merry Christmas
"Hi Tim, We love the car, the service was great, we will definitely be back next time. Oh and our dogs think its great too,
"Hi Tim, Thanks very much for your help and patience & for a great cup of tea, Regards